Archive for the ‘Collaborating at a Distance’ Category

The Sensibility of the Senses (I lost my voice and I can see!)

Monday, August 30th, 2010

I just received a Skype message from NoMad Nigel:

‘I am thinking of the amazing sensual challenges that you have had over this past week. Kinaesthetic (feeling and touch) and auditory have probably been the only stable ones’.

Yes in the last week, I lost my voice and regained my vision! Let me rewind…………

A week or so ago, our 3.5 year old daughter had a chest bug. I did what you do with a sick child – slept with her, tended her, thus giving that bug every possible opportunity to travel widely.  Soon enough, I felt a tightness in my throat with an ominous reminiscence of an identical circumstance earlier this year, where the bug jumped on board manifesting as a chest infection and laryngitis, leaving me voiceless for a week.

On Sunday, I drove  to Sydney (I would normally fly, however for the last few weeks there have been a series of ‘mechanical failures’ and the planes have not been getting beyond the runway – another story!) This was a great opportunity to do some listening, and I selected an audio program on modes of communication, which did in part refer to the oft’ misquoted and  so-called ’55:38:7 rule’ (55% of the meaning of communication is body language, 38% is in tonality, and 7% rests in the words). Through NoMad Meetings, we do much of our relationship building at a distance without the aid of face to face body language and it is a topic of great interest to us and our clients. Little did I know how much I would be reliant upon auditory skills and senses through the upcoming week.

The Monday morning went well. An inspiring day, young leaders in conversation, giving voice (yes how ironic) to their own inspirations and aspirations to make a difference to conservation and the future for the next generations and beyond.  An auditory feast, hearing their voice and also the synchronicity of sounds (yes I included a drumming session).  By 4pm of that day, I was offered a microphone which was all but useless in that it only served to amplify that awful grating squeal that I was struggling to emit.

That night I jumped into a taxi and went straight to the Doctors to be advised that I had ‘Buckley’s Chance’ of regaining any voice for the next day, the first of Evolve’s two day community engagement training program.

Thanks to technology and luck (my parents were also in Sydney that week), ‘we’ put the word out to my network and by 8am the next morning (the course started at 8:30am) I had a ‘voice’ through wonderful colleagues Annie Talve and Chia Moan. It is testament to both Annie and Chia’s facilitation and ventriloquist skills that they were able to walk in and seamlessly conduct the course without any prior knowledge of content. For me, what worked was the spirit of improvisation that everyone bought to the room, with playfulness, good faith and trust. I literally had no voice on the first day. By the second day, I had regained a voice (as awful as it was)  to the extent that I could fly solo, despite very generous offers by Christine Carlton and Nigel Russell (who was flying in from NYC that morning) to assist.

The participants were wonderful and their feedback and evaluation was highly positive, each indicating a rich and rewarding learning experience. This has further increased my curiosity around the role of body language in conveying a message and has reinforced the importance for a facilitator to use, acknowledge and celebrate all of the senses – even those that are not fully functioning.

On the Thursday, I flew to the Gold Coast with my mother to get a new set of ‘eyes’. Wow what a thrilling day. For the first time in my living memory, I am seeing through my right eye, 20:20 vision. It is as though someone has turned up the volume on colours, faces, even my own blemishes and wrinkles, everything appearing so vivid and brilliant. I see depth and perspective for the first time. I am deeply grateful to my eye specialist (Dr. John Boyce) who has been involved in the development of the lenses that has made this possible.  I feel like I am walking on air and feel like shouting from a mountain top with joy. WOOHOO!

While I am still on limited wearing time, and my scrambled brain is getting used to all of this new information, stopping and starting. During that clear ‘window’ each day I am making many exciting discoveries. I forget that for everyone else, I ‘look’ the same. I think I ‘look’ different (well I do in a sense). I did not know that people made so many facial expressions. I find myself smiling in the middle of a conversation as I notice all of the nuances, I think “Why are they looking at me like that?” and then I realise that this is probably how they have always looked at me, I just couldn’t see.  I am feeling  a bit of a goose at times.  I wonder how I have got through life this far with such a large chunk of information missing!

The fact is however that I have got through life this far. I now think  the misquoted and abused ‘rule’ of body language is even sillier and that we can learn to communicate richly and effectively using whatever senses we have on hand with the basics of good faith and trust.  I feel grateful that I have the senses I have – and a bonus now with increased sight.

OK, time to gaze out the window for a while………….

Inclusion of All

Monday, June 28th, 2010

CelebrationOver the years, I have got a great kick out of bringing facilitation and community engagement skills into personal event planning – our wedding (80 drums on the beach at sunrise), our daughters naming day; and more recently, as I wrote about in the March edition, the celebration of a ‘century’ – my partner and my 100th (combined) birthday.

In this issue, I wish to reflect on the celebration of a life – a funeral.  This year, I have participated in two very different funerals, a traditional Catholic mass for my Great Uncle, and a celebration of a wonderful musician and friend; Jim Lay, which was conducted within a National Park complete with smoking ceremony. Within the Aboriginal communities who I have been working with, there has been much Sorry Business this year; and I have also had opportunity to experience different approaches to Sorry Business; including in one community, where the funeral is only conducted when and if all of the right people are there (and not at a pre-determined time). Last year, my Great Aunty Muffins, passed on at the grand age of 95. I was away working and in hindsight, wish that I had of created a way of “being there” despite my physical absence. I now have some strategies (read on) for addressing this.

Over the past month, I have felt very privileged to witness my colleague and friend, Nigel Russell and his family, and the way in which they farewelled Nigel’s mother. I thank Nigel for sharing his story (below) and how he and his family facilitated this event to be inclusive of all…whether in Adelaide, New York or not on this world…………………

Nigel’s Story…..
I was totally focused on what needed to happen.  With my sisters, I needed to create a suitable farewell event for my 90 year old activist mother (Rosslyn Russell), and deliver the eulogy.  Now a month down the track, I see what remarkable things come out of adversity and what we are all capable of.  Also,  how closely what happened at that funeral links with what our clients want when they are having productive meetings with people by phone conference or videoconference .  I write this with a picture of mum in front of me.  I think that she is co-editing this!

Here is what we wanted from the funeral event and how it occurred:

We wanted to include a range of people in the occasion, as if they were there.   If you have been to a funeral, then you would be familiar with this feeling of presence and complete belief that you are there with the deceased person and that you feel people who are there and also feel people who are not physically there.  How did we get this at my mother’s farewell?

We did the planning totally believing that we could “be” with people who were not there, and that they would completely “be” there with us.  It became an unspoken truth in all that we did during the planning and at the service.  To capture content for the eulogy, I listed various roles in mum’s life – mother, wife, wartime driver, adventurer, inventor, sustainability activist etc.  That made it easy to put snippets of conversations with friends and family, into some sort of order.

We engaged a celebrant – whose role was to “facilitate” the service.  He asked us about how we wanted the service to feel.  We said that we wanted people to know how THEY had contributed to mum’s (and all of our) lives.  His role allowed me and the other speakers to focus on our bits and he made sure the opening and closing and segues happened smoothly and in context.

We wrote the newspaper pieces and also the Order of Service focussing on people being very welcome to come, and on their contribution “Thank you for enriching her life which will continue to inspire and influence future generations”.  We were engaging them in their own stories with mum.

At the funeral, we spoke to and addressed mum’s coffin.. with all of our heart and soul believing that she is hearing us and that we could hear her.  While we reflected on the past, we also conversed in the present, and included her in the future!  We included my younger son William in the ceremony, even though he was in New York.  We did this by synchronising our times, feeling his presence with us, looking at his physical “space” next to the lectern as we spoke.  Our other son James turned to that space next to the lectern and asked William if he (James) could read William’s poem!  In fact some friends thought that William was actually on a phone or video link.  We included names of some of mum’s friends who had already died, and how their presence and influence in her life is continuing on in the current generation, and into the yet to be born generations. We felt there was no difference between those who were physically present and those who were not.

The lesson?  For me it confirms to me that there needs to be a complete personal belief – that you CAN engage with anyone, wherever they are, if you are willing to totally believe you can.  A funeral service is one place where I think this happens.  Do you see this happening when you watch a young child playing, where they have complete belief in their game?  We ask our business leaders – what opens up to you if you could truly believe that you can engage richly with anyone, wherever they are?

At the funeral it felt wonderful to be inclusive.Celebration

Can you bend at the knees

Wednesday, April 21st, 2010

New Picture

I am currently suspended over the beautiful red centre, flying to Cairns having spent a delightful four days at Uluru and Alice Springs. I enjoyed a meeting of the minds over the past two days, facilitating training with 12 passionate, committed people on how to best engage with communities when delivering rural services, especially indigenous communities. I leave with some wonderful reflections and ‘gifts’. While we met at the Centre, people travelled from the East, South and West coasts, and interestingly six participants came from NSW.

As for the immediate, I went to purchase a coffee at the airport before boarding, with increasing franticness I dug deeper into my bag as I realised that that my purse (my ‘mini life’)  was not there. Talk about funny moments. At the hotel I offered two other travellers a lift to the airport in the taxi I had ordered. As it turned out, they had a taxi voucher and generously paid the fare and I therefore did not need to locate my purse. When I got to the check in, the lovely gentleman said that he trusted me and I did not need I.D.  so – you guessed it, I did not need  my purse. If it was not for my delight in caffeine, or if they were giving coffee away for free, I still would have been blissfully ignorant that my purse was awol. Quick phone calls to the motel and taxi confirmed that my purse was at large. My hope is that in my absent minded and mindless fashion, I popped it into my checked luggage. Otherwise, my arrival at Cairns will be most interesting, given that I do not have a contact there. The reason why I am sharing this story, which I think makes it even more amusing, is that I have had reason to immerse myself back into meditation and mindfulness over the past week. And I thought I was getting somewhere………

Over the past 6 months I have spent alot of time away from home for work. While I love what I am doing, which is often in remote parts of the Country without phone coverage, I do miss my daughter and partner terribly. This time I was feeling particularly anxious about being away so long. A number of pathways converged to lead me back into mindfulness, especially as a way of managing anxiety. One of those prompts was a sensational Leading Lights session with Patti Digh ‘What would you be doing today – if you only had 37 days to live?’. Patti was awe inspiring, as was her deep humility and wisdom (and thank you to Andrew Rixon for connecting us with Patti). This session and reading Patti’s work has reinforced a few messages that I know AND so easily forget. First and foremost, the more you surrender a need for ‘perceived’ control, the more deeply you immerse yourself and enjoy the moment. Secondly, every moment of life is special so celebrate that or in Patti’s words “hire the red convertible” (and that is a metaphor of course, you don’t need money to adopt this attitude). We have been doing this at home by having “breakfast celebrations” with a candle or two every other morning. The third was a terrific reminder about how freeing it is to let go of the need to be right. The mindfulness readings have reminded me of how much beauty I miss (so close it could trip me over) spending time thinking about what was or could be. And I thought I was doing very well, up until the airport.

We used open space principles as a platform for our training (especially whatever happens is the only thing that could have and whoever comes are the right people) . The group embraced both these principles and that of the marketplace (free space, choice, contribution, connection, continuity and certainty). We all learnt much from each other. One gift that I was given was the phrase “you must bend at the knees”. This is an expression often used in remote Aboriginal communities to express a person’s willingness to genuinely engage and talk “can they bend at the knees?”. Can they sit down and have a yarn and truly listen. I think that collectively over the two days we shared some strategies to enable even greater flexibility in our ‘knee bending’. These included things like remembering when relating to communities to make it fun and enjoyable – to have a hook, a reason why people want to engage. Once you have that, and with time and space, you will, when it is right, get to the more serious business. And yes isn’t that a universal need after all – for fun and enjoyment.

As for now, I am still wondering about the missing purse and if I will be making Cairns airport my temporary home. I am also cringing and laughing on the inside as unfortunately, this is not the first time I have left a purse (mostly while overseas)  in a taxi, or on a plane, in fact I have kind of lost count of the places and times I have done this! Have I still not got the message…..

That all said I have enjoyed ‘being with you’ over the past 30 mins while writing this and the opportunity to share my thoughts and excitement from the past 2 days……I work with another group in Cairns for the next two days facilitating the same program, knowing that with a different group it will nothing but the same and hoping that I can bring as much attentiveness to this as in Alice Springs, purseless or not.

And here comes the coffee cart………………

Warmly,

Carla

P.S My purse was in my checked bag, However, I did end up sharing a taxi and I did offer to pay, and my lovely new travelling companion insisted – I kid you not!

Carla Rogers | Principal | EVOLVE
www.evolves.com.au
Mob: +61(0) 428628190
Skype: carla.evolve
Linked In: carlaevolve
Twitter: carla_rogers

But Why?

Monday, January 25th, 2010

mountain_compress

Our daughter, now 3, is perfecting that most brilliant one word question - Why?; and in getting very practiced at responding, I realise how critical this question is to all of our work at Evolve and NoMadMeetings.

I just completed the dream tender, with a full quote, and had fun doing it! Why?  A rare gem. The organisation had defined the objective (Why) with a good understanding of their audience (Who) and had left the ‘How’ up to the respondent (the potential contractor). Sound simple? Yes! Like common sense? Yes! And like many things that we write about in Evolve Now, the simplest things can be the most powerful and least practiced (unless you are aged under 5 with the wisdom of asking the Why? question incessantly).

The ‘NoMad 5 Step Model for Effective at a Distance Communications’ has the Why at its heart – The reason Why you are having a meeting determines Who needs to be there which determines How you are best to plan and run it. We underpin this with powerful questions to help clients refine the Why and the Who. Many clients come to us with a ‘How‘ (for example, we want to do an online meeting using xyz as a platform). We spend deliberate and focused time stepping the client back from this, and through a series of coaching questions, help them refine the Why and the Who. Often the ’How‘ (approach) originally presented to us is changed, radically and often much simpler and less costly.

This simple Why, Who and How lends itself to many a story, quote and metaphor. And I can feel one coming on now….

During the 1990’s I toyed with the notion of being a ‘Mountaineer’. This led me to Mount Aconcagua, Argentina in 1997, a trip guided by adventurer and wild woolly mountain man, Jon Muir and the first women to scale the 7 big continental peaks, Brigit Muir.  4 weeks on the Mountain; one of those in a blizzard waiting for a window  to summit, crammed into two men tents, taking shifts to hold the tents down and out, against the 100km plus winds (did I mention the  minus 60 degree Celsius wind chill factor?), which threatened and ultimately did shred most tents.

“The peak of Aconcagua can be a sweet and complacent woman if the goddess of the sun (Febo) shines and the god of the wind (Eolo) sleeps, but when the furies of the gods of the wind are unleashed and the dragons of the clouds devour the sky, the peak turns into a terrifying and cold witch”. www.aconcagua.com

After day 5 of the ‘cold witch’ unleashing her fury, and five days and nights of pondering ‘Why’ I was there, I had the AHA moment. It was all about experiencing the mountain, as much a spiritual experience for me as a month in an ashram. Summiting was not only irrelevant, but felt increasingly ‘wrong’ as I contemplated local indigenous connections and perspectives of the Mountain (which were to leave her alone). I was the first in our party to head back down to base camp and with this decision I easily let go of the notion of summiting, without any conflict or disappointment. A rich and intense experience I had had (both Gods – Febo and Eolo). Through not summiting (or in conventional speak – failure) I had learnt so much.  When I walked off the plane at Sydney airport, my family looked ashen and greeted me with dropped jaws – I looked “mummified”. When excitedly sharing my photos, someone honestly remarked “Wow, looks like you spent a month in a quarry with some snow”. They were all relieved that my next Mountain, was to be on the Far South Coast of NSW and was less than at the lofty height of 600m.

Now that I more clearly understand my intention (the Why), I choose different mountains and different experiences, and on many occasions, with increasing (and overdue) sensitivity to indigenous connection to Mountains, I stay away from the summit. Now with some purposeful reflection on the Why before I set off on the journey, I find that I choose a more satisfying path. As my daughter tugs at my skirt and asks “Why” for the 10th time in less than one minute, I can trust that she is on the wise path, and let the rising impatience slide.

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EVOLVE NOW BOTTOM LINE: Focused and deliberate contemplation of the ‘Why’ can be time masterfully spent, for both you and your clients, yielding  the right approach (the How) and solution.If you are discussing and or have committed to an approach (How), pause, step back and check that you are clear on the Why and Who.

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Fun with Wordle and a Wish

Monday, December 21st, 2009


candle

“My life has no purpose, no direction, no aim, no meaning, and yet I’m Happy. I can’t figure it out. What am I doing right?”  – Snoopy, Peanuts

While it may seem counterintuitive, I think Snoopy is on the money for the holiday season. At this time of year, I feel fortunate to luxuriate in aimless endless summer days of beach, books, laughter and fun. What is restorative for me is that there is NO agenda, purpose, expectation - just a pile of library books, which may or may not be opened, with beach towel at the ready.

I spent some time yesterday reflecting on the year past, and in particular the marketplaces that I have run, several at professional conferences. At each of these I asked a similar theme question based on the Solutions Focussed Approach,  to stimulate participant thinking about their ideal future (which could relate to work or play) and then identifying practical steps to move towards this. Interestingly, as I review the 1000’s of lines of data,  seven words were consistently identified irrespective of context (Click here to download the conference marketplace reports). They are:

Time, Open (ning) (ness), Create, Fun, Listen, Accept, Trust

What wonderful ingredients these words make for a Christmas/New Year recipe. Here is mine: In those seemingly endless summer days, I will TRUST and ACCEPT whatever is, enjoying the TIME to CREATE and be OPEN and deeply LISTEN and most of all have FUN with those I love.

I have been having fun with a type of Word Art lately. The image to the right is my Christmas wish for you, using Wordle, to create from as you wish.

Thank you, readers for being part of the Evolve and NoMad community and have a wonderful New Year.

“To Risk” by William Arthur Ward

Thursday, July 30th, 2009

My partner introduced me to this lovely poem 15 years ago, glad we took the risks that we did……..

To laugh is to risk appearing a fool,
To weep is to risk appearing sentimental.

To reach out to another is to risk involvement,
To expose feelings is to risk exposing your true self.

To place your ideas and dreams before a crowd is to risk their loss.

To love is to risk not being loved in return,
To live is to risk dying,
To hope is to risk despair,
To try is to risk failure.

But risks must be taken because the greatest hazard in life is to risk nothing.

The person who risks nothing, does nothing, has nothing, is nothing.

He may avoid suffering and sorrow,
But he cannot learn, feel, change, grow or live.

Chained by his servitude he is a slave who has forfeited all freedom.

Only a person who risks is free.
The pessimist complains about the wind;
The optimist expects it to change;
And the realist adjusts the sails.

Sailing through waves of FEAR

Thursday, July 30th, 2009

greenpeace-vegaWith the recent adventure of my NoMad colleague, Nigel Russell,  sailing across the Tasman (in a leaky boat), we have both spent some time reflecting on fear,  the value of it as an emotion, and its all pervasiveness. Fear plays a role in all that we do at both Evolve and NoMadMeetings and is an oft’ expressed emotion by our clients. Here are some examples:

  • Undertaking an Intentional Living Program: “I am frightened of the changes that I will have to make in my life if I uncover my true intentions”
  • An online meeting: “What if the technology goes Kaput!”
  • A meeting marketplace™: “It is different to the usual way of doing things, what if it fails and I have stuck my neck out?”

I was so impressed by the way in which Nigel approached his sailing trip, which mirrored how I have found him to be with everything. His fear was palatable. He stepped through that fear by acknowledging the emotion (the story), assessing the facts (the risks) and then developing sensible contingencies to ameliorate the risks.

Both Nigel and I love exploration and adventure. With more maturity and experience, we also love taking risks in a way that builds on this, treating our fears as valid, and separating fact from story by looking at what we can do to reduce risk and things just plain ‘going wrong’.  It is this experience that we share through both Evolve and NoMadMeetings. I am pleased to bring you below, a special feature from Nigel outlining the risks and fears of ocean sailing and how that relates to online meetings……

I knew that there MUST be a connection between sailing across the Tasman and the techniques needed to communicate masterfully with people at a distance.   Surely!

The yacht trip was a labour of love to take the Greenpeace global campaign yacht Vega (boarded by the French in Moruroa Atoll, where the French Government conducted its nuclear testing programme) back home to New Zealand.  She was berthed at Port Albert, Victorian gateway to the Bass Strait.  She had not been sailed in earnest for years, and the goal was to bring her back to where she was hewn out of a large kauri log on a beach in NZ, 60 years ago.

The barriers to getting her (and us) back safely were huge.  There is risk in ocean sailing anyway, but the safety issues for Vega crossing the Tasman seemed almost impossible to overcome.  The story has a happy ending.. I and the other 3 people on board arrived intact with the beautiful Vega in Auckland to a fanfare of media and friends and family.

The happy ending only occurred because of some basic principles.. and it is these principles that I found also resonated with the way that we (NoMadMeetings) prepare organisations for THEIR journey to effective at-a-distance communications (webinars, phone and online conferencing, meetings etc). Here are some principles and observations of an ocean sailor and NoMad facilitator:

  • The bigger the obstacles, the bigger the purpose needs to be.
  • While preparation and safety is everything, no risk means that we would not have left the dock.
  • It can be very lonely in the middle of an ocean.  Be prepared to draw deeply on your self confidence and the experience of others who have been there before.
  • It is not until you ARE in a gale that you LOVE that you spent time in preparation.  On cold wet windy nights we were grateful for all that time up the top of the mast making sure that the electrics were OK and the mast head pulleys working.
  • I think that I and others would think of adrenalin as being part of this trip.  Interestingly, there was almost none.. sort of dull until I reflected on an interview with a high performance pilot.  He said that as soon as he had adrenalin, he would know that he was under performing and in fact putting the plane and passengers at risk.  This made sense.  Adrenalin comes from our “flight and fight” brain.  So boring old preparation and planning leads to boring old predictable performance.  A boring old pilot taking us on a boring flight – safely and predictably.
  • Contingencies are a waste of time, except when you need them!  When we arrived at Auckland Customs we had lots of food left over, the expensive emergency life raft was intact, our water was hardly used, we had plenty of fuel, the flares were plentiful, the first aid kit unopened, the ocean buoyancy vests remained in their packs.  BUT if we had an emergency…..

One of my favourite moments of the trip was sailing at night, standing alone beside the mizzen mast, the waves rushing past, the stars swaying in the sky and this 14 tons of yacht just pushing through the water totally focused on getting home – whether I was there or not.  A yacht with a purpose cannot be denied!!  Funnily I have a similar feeling when I am facilitating an online event where the participants are … creating a bow wave from their sheer enjoyment and engagement, and there is a momentum in the online event which is felt by everyone.  Amazing virtual meetings can be a rush – and there is no chance of being dumped on by a wave or even losing a life.

Nigel Russell and Carla Rogers will be revealing the key tips and tricks about risk, fear,  online meetings and ocean sailing at the Australian Facilitators’ Network Annual Conference in Nelson in November 2009.

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EVOLVE NOW BOTTOM LINE: Only a person who risks is free. Feel and acknowledge the emotion (the story), assess the risks (the facts), adjust the sails and soar through the waves of fear to next level.

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